Refund and Return Policy
We do not accept product returns unless arrangements have been approved and coordinated with the Owners of Sunny Smart Supplements.
At the discretion of Sunny Smart Supplements, we may offer Smart Points, discounts, store credit, or replacements for items that have been lost or damaged when customers properly report issues within the specified time frames.
In order to receive any type of refund, you must submit a claim and carefully follow the guidelines on the respective page. The types of claim you may submit are:
- Damaged Item (submit within 48 hours of delivery)
- Late Package (submit within 7 days of delivery)
- Missing Item (submit within 48 hours of delivery)
- Missing Package (submit 5 days after scheduled delivery)
If you received free shipping with your order, you do not qualify for a shipping refund.
Refund Restrictions: FedEx Standard/Priority Overnight and USPS Priority Express services are eligible for refunds at the discretion of the carrier. Refund requests for FedEx 2Day and USPS Priority will not be approved by the carrier.
Customers should never file claims of any type with any shipping carrier. Customers must file all claims via the Sunny Smart Supplements website. Filing via a shipping carrier will result in your claim being denied.
Types of Claims You May File
Damaged Item Claim
In order to receive a refund or replacement for a damaged item(s), you must fill out the Damaged Item Claim Form. Please carefully read over the Damaged Item Claim Steps before submitting your claim. Failing to follow the steps may result in your claim being denied.
- Submit Damaged Item Claim Form within 48 hours of delivery
- Do NOT file a claim with the shipping carrier
You can find the form and full instructions by clicking the button below:
Late Package Claim
In order to receive a refund on shipping for a package that was delivered late, you must fill out Late Package Claim Form completely. Please carefully read over the Late Package Claim Guidelines before submitting your claim. Failing to follow the guidelines may result in your claim being denied.
- Submit Late Package Claim Form after delivery
- Submit Late Package Claim no later than seven days after delivery
- Do NOT file a claim with the shipping carrier
- If you received free shipping with your order, you do not qualify for a shipping refund
You can find the form and full instructions by clicking the button below:
Missing Items Claim
In order to receive a refund or replacement for missing items, you must fill out the Missing Items Claim Form completely. Please carefully read over the Missing Items Claim Guidelines before submitting your claim. Failing to follow the guidelines may result in your claim being denied.
- Submit Missing Item Claim Form within 48 hours of delivery
- Do NOT file a claim with the shipping carrier
You can find the form and full instructions by clicking the button below:
Missing Package Claim
In order to receive a refund or replacement for a package that was never delivered, you must fill out the Missing Package Claim Form completely. Please carefully read over the Missing Package Claim Guidelines before submitting your claim. Failing to follow the guidelines may result in your claim being denied.
- Submit Missing Package Claim Form no earlier than five days after scheduled delivery
- You have 21 days from the scheduled delivery date to file a Missing Package Claim
- Do NOT file a claim with the shipping carrier
- If you received a package, but the contents are missing, fill out the Missing Items Claim Form (above)
You can find the form and full instructions by clicking the button below: