Frequently Asked Questions

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All PAID orders received by 2pm EST Monday through Friday, or by 11am EST on Saturday, will be delivered to their respective carriers that same day. Orders received after these designated times will be delivered to the carrier the next business day.

Federal Holidays will restrict our delivery options; however, we will send reminders about these dates.

Any emails or orders submitted after 6pm EST or on weekends or holidays may experience a delay in response time. Our customer service team will answer/invoice every message as quickly as possible.

The carriers we currently offer are Federal Express (FedEx), United Parcel Service (UPS), and USPS (United States Postal Service). 

We offer a variety of shipping options to meet your needs and budget. Take a look at our Carriers and Shipping Information page to find out more. 

We accept American Express, Discover, Mastercard, and VISA as well as Apple Pay and, in special circumstances, Money Gram and Western Union. Visit the Payment Options page to learn more about our payment process.

We no long accept partial payments, and we cannot ship product that has not been paid for. 

 Any unpaid orders sitting in your cart will be cancelled after three days unless prior coordination for an extended payment deadline has been made. We will not ship unpaid orders.

Both UPS and FedEx pick up from various sites, multiple times per day; this includes both in-store and drop-box locations.

Despite these multiple pick-up times, your package may not update until after the last pick-up of the day (6pm EST), or until your package reaches the main shipping hub in Miami, Florida.

If you paid for UPS or FedEx, and your label is created early in the day, you still may not see any update to your package until after 7pm EST that same day.

If you received a tracking number but your package status has not yet updated online, there's no need to worry. On occasion, carrier websites take longer than usual to update the exact location of a package. We guarantee every order placed and paid before our cutoff each day (2 pm EST) will be delivered to the requested carrier that same day. 

If you pay for UPS, FedEX, or USPS Priority Mail Express and your order fails to arrive on the estimated date, Sunny Smart Supplements will initiate a refund of the shipping cost on your behalf after delivery is made.  Do not initiate a refund with the carrier yourself. 

You must contact us no later than 7 days after the package is delivered in order to initiate the refund process. 

Please note: we can only apply for a refund after delivery is made and can only issue a refund if approved by your carrier.

Refunds for delayed USPS Priority Mail Express or FedEx 2-Day packages will only be given to customers who paid for this specific shipping method and do not initiate a refund on their own behalf.

For orders that received FREE Priority Mail Express or FedEx 2-Day shipping (orders of $250 or more), or were denied a refund by USPS/FedEx, or were given these shipping methods free as part of a promotional or customer service event, a coupon worth 5% off your next order will be issued.

All orders are carefully packaged in plastic, double-walled containers and individually sealed for added protection against spillage or leakage.

We carefully assemble and secure each package by hand to ensure every order is sufficiently cushioned for shipment.

Personal protective equipment is always worn when packaging orders. This includes the wearing of masks and gloves and ensuring our workstations, warehouses, and equipment are properly sanitized.

If your package or the container is damaged in any way, please do NOT open the container and do NOT ship the package back to Sunny Smart Supplements. Contact us within 24 hours* of receipt and follow these instructions.